Touch the email account with which you are having problems.ĥ. Touch the Accounts tab (you can skip this step if your Android version is 4.2 or older).Ĥ. Touch Settings (you may need to swipe left or right to locate it first).ģ. The steps for your specific device may vary very slightly from those below.Ģ. These steps apply broadly to Samsung Android devices. If you can't open email attachments that are in formats your device recognises then you can probably fix the problem by removing the email account and then adding it again. Click here to see a table of the supported media formats for the different Android versions.
If you're unable to open a specific email attachment please first ask the person who sent the email what format the attached file is in: Android cannot read all file types. I'm unable to open email attachments on my Samsung Android device.
